Our Return and Exchange Policy

Minichiello Jewellers offers purchase credits or exchanges, with the presentation of the original receipt, within 45 days of the purchase date.  All jewellery items must be in the original, unaltered selling condition.

No refunds on all jewellery purchases.

Any jewellery item that has been sized, engraved or physically altered may not be returned and is considered a final sale.

Custom made pieces where outside pictures and, or designs are supplied by the client are a final sale.

In certain instances, we reserve the right to charge a restocking fee, in the amount of 25%, based on the manager’s discretion.  Examples include custom made, interlocking wedding bands and diamond eternity bands made or ordered to size.

Diamond upgrading policies are offered to the original purchaser and are non transferable.